Innosphere, operated by Moongate holding Sp. z O.O., along with its affiliated subsidiaries, values your privacy and is committed to safeguarding your personal information. In this Privacy Policy, references to “Innosphere,” “we,” “us,” and “our” pertain to the Innosphere entity responsible for processing your personal information, primarily the entity that gathers such information.
This Privacy Policy outlines the categories of personal information we collect, the purposes for which we may use this information, the entities with whom we might share it, and how you can exercise your rights concerning how we handle your data. Additionally, it provides insights into our efforts to protect the personal information we collect and how you can reach out to us with any inquiries about our privacy practices. This Privacy Policy pertains to the personal information we collect through Innosphere’s digital properties, encompassing websites, services, and other tools that refer to this Privacy Policy (“Online Channels”). It also includes offline data collection conducted at Innosphere events, surveys, questionnaires, customer user research, and evaluations (“Offline Channels”). Moreover, it extends to data acquired from third-party sources, such as business partners, advertising networks, and vendors, collectively called the “Offerings.”
Sometimes, the Online Channels may offer links to third-party websites and features. While certain third-party websites may feature the Innosphere brand, they are not owned, operated, controlled, or maintained by Innosphere. Innosphere does not share your personal information with these third-party websites and is not responsible for their privacy practices. The privacy policies of these websites are governed by their respective owners.
Occasionally, Innosphere may collaborate with other businesses to provide co-branded offerings. In such instances where third parties are involved in your transactions, customer data related to these transactions may be jointly collected or shared.
It’s essential to note that this Privacy Policy does not cover Personal information that individuals share with Innosphere during the recruitment process.
Personal Information We Obtain
The nature of the personal information we collect depends on the specific Offerings you engage with. At Innosphere, we collect personal information through various interactions with our Offerings. This occurs when you:
- Explore our website;
- Enrol in an online program, attend an event, participate in a seminar, promotion, or sweepstakes;
- Request products, including product evaluations, trials, tech previews, or beta downloads, as well as services or information;
- Engage with Innosphere events, such as conferences, webinars, surveys, questionnaires, research activities, or evaluations, or
- Initiate contact with or request information from us.
The personal information we gather encompasses the following:
- Contact details, including names, email addresses, phone numbers, and postal or physical addresses, either for yourself or on behalf of others (e.g., principals within your business or billing contacts);
- Information provided when registering for or applying to an Innosphere Partner;
- Details required for office or facility access requests or visits;
- Business profile information and practice data used in partner evaluations;
- Photographs, video recordings, voice recordings, or transcriptions;
- Billing and financial information, which includes names, billing addresses, payment card details, bank account information, and purchase history;
- IP addresses and location data, which may encompass information derived from your IP address, country, and zip code;
- The precise geolocation data of your mobile device;
- Clickstream data and other details regarding your online activities, such as information about your devices, viewed files, and browsing actions or usage patterns. This data is collected across Online Channels and third-party websites, facilitated by the use of cookies, web beacons, and similar technologies (refer to our “Cookies and Similar Technologies” section for more details);
- Timestamps related to your access to events, offices, or facilities;
- Information collected through on-site forms that may be required for accessing Innosphere facilities;
- Personal information included in forums, blogs, and testimonials provided by you or obtained from publicly available sources, such as social media platforms;
- Data related to your participation in classroom or online training, including completed programs and achieved certifications;
- Information essential for delivering support or other paid consulting services, encompassing contact information, chat services, support details, and event history;
- Personal information embedded within content submitted to us, whether through our “Contact” feature or other in-product or in-service messaging means, and
- Any additional personal data collected through our Offerings.
Please be aware that providing personal information is entirely voluntary. If you choose not to furnish specific information, it might limit your access to particular products, services, or features within the Online Channels.
How We Use Personal Information
At Innosphere, we leverage the information we gather to:
- Provide and Administer Products and Services. This includes our website.
- Process and Fulfil Orders: We keep you informed about the status of your orders and help you complete transactions.
- Billing: We bill you for products and services you purchase.
- Training, Support, and Consulting Services: Providing assistance and guidance.
- Business Operations: Administering, developing, enhancing, and improving products and services, managing communications and customer relationships, and performing activities such as accounting, auditing, billing, reconciliation, and collections.
- Data Analytics: Conducting research, trend analysis, financial analysis, and customer segmentation.
- Communication: Sending essential emails, including order confirmations, renewal or expiration notices, and other important information.
- Advertising, Marketing, and Sales Activities: This involves sending promotional materials, lead generation, pursuing marketing prospects, performing market research, managing advertising and marketing campaign effectiveness, and brand management.
- Event and Program Communication: Administering participation in events, programs, promotions, and surveys.
- Employee Safety: Ensuring the health, safety, and security of our employees.
- Legal Compliance: Complying with relevant industry standards, contractual obligations, and our policies.
- Security Enhancement: Maintaining and improving the security of our Online Channels, products, services, network services, information resources, and employees.
- Inquiry Response: Addressing your inquiries.
The utilisation of personal information is based on specific purposes and the context in which the data is acquired. We may rely on one or more of the following legal bases:
- Performance of a Contract: This applies when there is a contract between you and Innosphere or a relevant party.
- Legitimate Business Interests: Our legitimate interests or the interests of a third party provide a basis for data processing.
- Compliance with Legal Obligations: Data processing is necessary to comply with legal obligations and court orders or to exercise or defend legal claims.
- Consent: Your explicit consent authorises the processing, which you can revoke at any time.
To enhance the accuracy of our marketing and communications, we may combine your data with information from other sources. This may involve merging personal information from Online Channels, Offline Channels, and additional sources (e.g., referral programs), all for the above purposes. When required by applicable law, we will seek your consent for any other uses of personal information not specified at the time of collection.
In cases where direct marketing is involved, we will acquire your consent for processing your personal information in line with applicable law.
Cookies and Other Technologies
Innosphere employs cookies, web beacons (including pixels and tags), and similar technologies across our Online Channels. These technologies may read or write information on your device, collecting specific data about your interactions with us. Below, we describe these technologies and their applications:
- Cookies: These are text files websites send to a visitor’s device. They uniquely identify the visitor’s browser or store information and settings in the browser. Web
- Beacons: Also known as Internet tags, pixel tags, or clear GIFs, web beacons connect web pages to web servers and their cookies. They transmit information collected through cookies back to a web server.
We use these automated technologies to gather data about your devices, browsing activities, and usage patterns. The information may encompass:
- IP addresses and other device identifiers, including the Apple Advertising Identifier or Android Advertising ID;
- Device types connected to our Offerings, as well as device characteristics like operating systems;
- Language preferences;
- Referring/exit pages and navigation paths;
- Access times;
- Browser preferences and characteristics;
- Installed plugins;
- Local time zones;
- Local storage preferences;
- Clickstream data;
- Additional information about your online activities.
On our Online Channels, we utilise both first-party and third-party cookies:
Essential and Functional Cookies: These are indispensable for delivering our products and services. They encompass vital cookies in authentication and user recognition, functional cookies that remember your shopping cart contents or language preferences, and user-centric security cookies enhancing service security.
Analytics Cookies: We collect information on how users navigate and interact with our Online Channels, enhancing performance and user-friendliness. Third-party analytics providers (e.g. Google Analytics) may supply these cookies.
Advertising Cookies: These manage and control advertisements and gather information on user reactions and website visits in response to ads. This allows us to offer relevant content and gauge the effectiveness of our marketing campaigns. In the European Union, analytics and advertising cookies are deployed only when users consent, as applicable law requires.
Your web browser may offer options to notify you when specific types of cookies are received or to restrict or turn off particular cookies. Remember that without cookies, you may not access all features of our Online Channels. On mobile devices, you can manage device data sharing with your browser and adjust privacy and security settings.
In compliance with applicable law, we will seek your consent before using cookies or similar tools.
Providers of third-party apps, tools, widgets, and plugins on our Online Channels, such as Twitter, and Facebook, may also use automated means to gather information about your interactions with these features. These feature providers directly collect this information and are subject to their privacy policies. To the extent permitted by applicable law, Innosphere is not responsible for these providers’ data practices.
Interest-Based Advertising
When using our Online Channels, both Innosphere and certain third parties (e.g., advertising networks, digital advertising partners, and social media platforms) collect information about your online activities over time and across third-party websites, particularly on sites that display our ads. This information lets us offer personalised advertising about products and services matching your interests. We may also receive data from third-party websites featuring our ads.
You might encounter ads on other websites due to our engagement with third-party ad networks. Through these networks, we target our messages to users based on demographic, interest-based, and contextual factors.
The information collected by our ad networks includes data on your interactions with websites displaying Innosphere advertisements. This consists of the pages or advertisements you view and your actions on these websites. This data is collected both on our websites and on third-party websites that participate in these ad networks. This process helps us gauge the effectiveness of our marketing efforts.
Innosphere seeks your consent for using your information in interest-based advertising, as applicable law requires.
How We Share Your Personal Information
At Innosphere, we prioritise the security and confidentiality of your personal information. We do not engage in the sale of your data and only share your information under specific circumstances, as detailed here or during the data collection process. Innosphere may share personal data in the following ways:
Service Provision: Sharing data may be necessary to provide you with a product, service, or information that you’ve requested.
Joint Sales Promotions: We may engage in joint sales promotions or collaborate with business partners, sharing information as required.
Product Updates and Offers: To keep you informed about product announcements, software updates, special offers, or relevant information, we may share data with our business partners.
Within Innosphere: Personal information may be shared within Innosphere, including affiliates and subsidiaries, for the purposes outlined in this Privacy Policy.
Connecting Employees: Data may be shared to connect employees and their company administrators.
Support and Consulting: Sharing data with our customers is essential for reporting and managing issues requiring support or as part of our consulting services.
User Information: Sharing data with our customers and partners allows them to be informed about their users’ utilisation of our services, such as credential acquisition or training completion.
Service Providers: We may engage third-party service providers to perform services on our behalf. These providers are contractually obligated to safeguard the data provided and can only use or disclose it as necessary for service delivery or legal compliance. These services may encompass payment processing, order fulfilment, customer support, customer relations management, and data analytics.
Approved Partners: Sharing data with approved Innosphere Partners is done to offer and provide our products and services to you.
Business Partners: Sharing data with joint marketing, sales partners, and other business partners is essential to support various business operations, in line with this Privacy Policy.
Additionally, personal information may be disclosed under the following circumstances:
- Legal Obligations: We may share your data if required or permitted by applicable laws, regulations, or legal processes, such as court orders or subpoenas.
- Law Enforcement: Disclosure to law enforcement authorities or government officials is made to comply with legitimate legal requests.
- Safety and Security: Data may be shared when we believe it is necessary to prevent physical harm or financial loss to Innosphere, its users, or the public, as required or permitted by law.
- Legal Rights: Sharing data may be required to establish, exercise, or defend our legal rights.
- Investigations: Information may be disclosed concerning the investigation of suspected or actual fraud, illegal activity, security breaches, or technical issues.
Furthermore, we reserve the right to transfer information to relevant third parties if there is a potential or actual sale or transfer of all or part of our business or assets. This includes mergers, acquisitions, joint ventures, reorganisations, divestitures, dissolutions, liquidations, or other business transactions.
We may also share information in different specific ways for which we provide notice at the time of collection and obtain your consent, as required by applicable law. Your privacy and data security are of paramount importance to Innosphere.
Your Rights and Choices
At Innosphere, we respect your rights and provide you with options regarding the personal information we collect. You have the following choices in connection with the information we obtain about you, including how we use this information and how we communicate with you:
Communication Preferences: To update your preferences, limit the communications you receive from us, or submit a request, please get in touch with us using the details provided in the “How to Contact Us” section of this Privacy Policy. You can also unsubscribe from our mailing lists by clicking the “Unsubscribe” link in our emails.
Rights Relating to Customer Data: If you wish to exercise your rights concerning personal information processed on behalf of our customers, especially in connection with using our products and services, please get in touch with the relevant administrator for the Offering associated with your information, rather than Innosphere.
Access and Correction: Depending on the law of your jurisdiction, you may request access to the personal information we maintain about you or request corrections, updates, amendments, or deletions of your data. You can also request restrictions on the processing of your information by contacting us through the provided methods. For your protection and security, we may need to verify your identity before granting access to your information.
Depending on applicable law, a fee may be charged for providing a copy of your personal information. If you are unsatisfied with our response, you may, depending on your location, have the right to file a complaint with a government regulator.
Do Not Track Signals: While specific web browsers allow you to send “Do Not Track” (DNT) signals to websites you visit to express your preference not to be tracked, our Online Channels are not currently configured to respond to these signals. However, you can manage your cookie preferences concerning the personal information we collect about you in your browser settings.
Withdraw Consent and Object: As permitted by law, you may withdraw any consent you previously provided or object to the processing of your personal information on legitimate grounds. We will apply your preferences in the future without affecting the lawfulness of our information use based on your consent before withdrawal. In some cases, you may also have the right to file a complaint with the supervisory authority in your jurisdiction.
Please be aware that certain rights described above may be subject to limitations imposed by applicable law. Your privacy and control over your data are of the utmost importance at Innosphere.
How We Protect Personal Information
At Innosphere, we take the security of your personal information seriously. We implement administrative, technical, and physical safeguards in compliance with applicable legal requirements, which are designed to prevent unauthorised destruction, loss, alteration, access to, or disclosure of the personal information you provide to us through our Channels.
Retention of Personal Information We typically retain personal information as long as it is necessary and for the following purposes:
- To fulfil the purposes for which the information was obtained, as outlined in this Privacy Policy. This generally means retaining your personal data for our relationship or as long as your account remains open.
- To consider the relevant statute of limitation periods, comply with legal obligations, resolve disputes, and enforce our agreements.
As mentioned in the “Your Rights and Choices” section above, you may request the deletion of your information or restrictions on its processing to the extent permitted by the law in your jurisdiction. Please get in touch with us using the provided methods to make such requests. Your privacy and the security of your data are paramount at Innosphere.
Children’s Personal Information
Innosphere’s Online Channels are intended for a general audience and are not directed at children under 13. We do not knowingly collect or solicit personal information from children under 13 through our Online Channels. If we become aware that we have inadvertently collected personal information from a child under 13, we will promptly delete this information from our records. If you believe that a child under 13 may have provided us with personal information, please get in touch with us using the information provided in the “How to Contact Us” section of this Privacy Policy.
Changes to Our Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our information practices. The date of the most recent update will be indicated at the top of this Privacy Policy. If we make any material changes, we will provide notice through this website before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
How to Contact Us
If you have any questions, requests, or concerns regarding how we handle your information, for questions or comments about this Privacy Policy, or to request updates to the information we have about you or your preferences, please get in touch with us:
- via email — support@innosphere.io
- via phone — +48573569092
- via website — https://innosphere.io/contact/
